Return Policy

Last Updated: [12/06/2023]

Thank you for shopping at La Maison du Parfum! We want you to be completely satisfied with your purchase. This Return Policy explains our guidelines for returning products and provides information on eligibility, procedures, and related details. By making a purchase from us, you agree to comply with the terms and conditions outlined in this Return Policy.

1. Returns Eligibility

1.1 Unused and Original Condition: To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened, used, or damaged by the customer.

1.2 Hygiene Products: For hygiene reasons, certain items such as fragrance samples, testers, or products with broken seals or packaging cannot be returned. Please check the product description or contact our customer support team if you have any questions regarding the eligibility of a specific item.

2. Return Process

2.1 Return Initiation: If you wish to return a product, please contact our customer support team within 14 days of receiving your order. You can reach us by sending an email to contact@lamaisonduparfum.com. Please provide your order number, the reason for the return, and any relevant details to initiate the return process.

2.2 Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to proceed. Please note that returns without a valid RA number may not be accepted.

2.3 Packaging and Shipment: Please ensure that the product is securely packaged to prevent damage during transit. Include all original accessories, documentation, and proof of purchase in the return package. You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

2.4 Return Shipping: We recommend using a trackable shipping service or purchasing shipping insurance for the return shipment. We cannot be held responsible for lost or damaged packages during return transit.

3. Refund Process

3.1 Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the return is approved, we will proceed with the refund process.

3.2 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow for a reasonable processing time for the refund to be credited to your account. The exact timeframe may vary depending on your financial institution.

3.3 Non-Refundable Items: Shipping fees, customs duties, taxes, or other charges associated with the original purchase are non-refundable.

4. Damaged or Defective Products

4.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.

4.2 Proof of Damage or Defect: In cases of damaged or defective products, we may require photographic evidence or other supporting documentation to facilitate the resolution process. Please retain the original packaging and any relevant materials until the issue is resolved.

5. Contact Us

If you have any questions, concerns, or requests related to our Return Policy, please contact us at:

La Maison du Parfum
Appelmanstraat 25 Shop 6, 2018 Antwerp, Belgium
Email: contact@lamaisonduparfum.com

We will address and respond to your inquiries as soon as possible